SAP
Dr Tom Janoshalmi , SVP in Customer Success at SAP , talks Fifth Industrial Revolution with humans at its heart and a resilient and ethical value chain
With organisations across the world being held more accountable for the labour practices and environmental consequences of the goods and services they procure both by customers and governments , a key question businesses should ask is how ethical is your supply chain , says Tom Janoshalmi .
“ I ’ m a passionate believer of how every supply chain needs to be designed to be resilient and to be transparently sustainable ,” says Janoshalmi . He feels that in today ’ s world , there is a “ clear need to have a consolidated , single view of who organisations serve , their business partners , whether that ’ s customers and suppliers .”
SAP is a German multinational software corporation based in Walldorf , Baden- Württemberg . It develops enterprise software to manage business operations and customer relations . As Senior Vice President in Customer Success Janoshalmi ’ s role is to look after the next generation cloud delivery programme for a wide range of clients .
“ What makes me proud is the impact that we can have both on our customer ' s businesses , but also on people ' s lives ,” he says .
“ It ’ s really fascinating to see that transactions that are processed through
SAP systems and technology can impact so many lives whether it ’ s a pharmaceutical company that produces vaccinations and that ’ s how we will save lives , or whether it ’ s an airplane manufacturer which makes sure that flying becomes safer because we process data in a very different way , or whether it ’ s an energy and natural resource company which is shifting completely towards future energies or a carbon neutral footprint .”
Now , management teams are not just looking into how the current global crisis is impacting their company , but that their business processes are future proof . This has to take into account the new business environment . With more people working and buying remotely , the Covid pandemic has accelerated technology shifts with most transactions now taking place online .
“ What makes me proud is the impact that we can have both on our customer ' s businesses , but also on people ' s lives ”
DR TOM JANOSHALMI SVP IN CUSTOMER SUCCESS , SAP
136 December 2021