A challenging environment for digitisation As an organisation with multiple stakeholders , SCC ’ s achievements were not without challenges . The first of these was the constantly evolving technology landscape , which requires a new level of thinking in the face of updates .
“ One of the biggest challenges is the interconnectedness of everything . Normally , you would think ‘ system A is connected to system B , then C ’. But then you discover they ’ re connected in a loop , so you ’ ve got to update them all at the same time to be able to move them ,” says Thomas .
Further to this , another factor contributing to the success of any project in this environment is the people and how they adapt to digital technology applications . “ Another challenge is the ability to take people along on that journey . The narrative is important to ensure people understand what we are doing and why , as well as the impact that it ’ s going to have on their ability to deliver their role in the future .”
While the majority of the population has access to digital tools , such as mobile smart devices and computers , there remains a percentage of the population that is yet to accommodate technology into their everyday lives . The Office for National Statistics ( ONS ) stated in 2018 that an estimated 8 % of the UK population possesses zero basic digital skills and , although the figure is declining year-on-year , poses an exclusion challenge — particularly in deprived and vulnerable communities .
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