As Kelly Services helps to connect people to companies , Alexandre Kozlov explains how the company embarked on its digital transformation journey
KELLY SERVICES
As Kelly Services helps to connect people to companies , Alexandre Kozlov explains how the company embarked on its digital transformation journey
Celebrating 76 years in business , Kelly Services is a global recruitment company on a mission to connect people to jobs that enhance their lives .
Over the past two years , the COVID- 19 pandemic has accelerated digital transformation across most businesses , which has meant the creation of new revenue streams and business operating models . Enabled by technology , these have the ultimate goal of transforming both the customers ' experience and the operating model . But many companies have been so focused on the word digital that sometimes they , in fact , forget the key word : transformation .
Alexandre Kozlov , Head of International IT at Kelly Services , talked to us about how he joined Kelly Services with a mandate to develop and execute a new IT strategy that would enable future business operating models and support business growth .
“ When the company hired me , I was tasked with putting out some fires around key applications . But I quickly realised that it was not about a particular application , it was more about the business / IT alignment and overall fit between the strategy and portfolio . It was clear to me that the old IT operation model and portfolio was not fit for purpose for the long-term business strategy and objectives ,” he said .
194 December 2022