“ I ’ ve been lucky enough to work with some really great leaders — Maria Martinez , COO at Cisco is a great example — and I ’ ve learned a lot from them , particularly around how to use real , useful data to make management decisions ” or even predict them before they occur , making sure that the company is prepared .
“ Building on this , we ’ re working towards the ‘ self-healing enterprise ’. Essentially , using all the data we gather , and putting in place the right automation and AI tools , the technology should be available to heal itself , predicting and fixing any issues and taking some of this work out of the hands of the IT staff , freeing them up to perform other crucial tasks . This isn ’ t happening tomorrow , but we ’ re very excited about the possibilities that can be unlocked to really drive customer success and bring real value to companies through our solutions .” technologymagazine . com 21