STATE OF NEVADA
Employees from the Southern Nevada Office of the CIO
CREDIT : STATE OF NEVADA
Of course , one of the most obvious everyday changes brought about by COVID-19 was the new age of remote working which , for the State of Nevada , has proved hugely beneficial .
“ The massive proliferation of tools like Zoom and Teams has really raised the level of collaboration ,” reveals Galluzi .
“ I think we ’ ve raised our level of maturity so that , instead of everybody compiling work and having to bring it back into the office for processing or uploading , we ’ re ensuring our folks out in the field can still access the same level of technological support .”
Aforementioned staffing issues mean workflow automation is another weapon in the armoury which is fast becoming crucial to the State of Nevada .
In all departments , efficiency is key , hence the increasing prevalence of emerging technologies like generative AI .
Galluzi says : “ If a repeatable task can be handled using an algorithm , AI or machine learning , it enables staff members to be utilised where they ’ re more valuable . We can use our people for creative thinking and decision making , and let the computers do the routine , monotonous tasks .” technologymagazine . com 225