EXECUTIVE INSIGHT

these new spaces . Our customers trust us with their mission critical systems , so how do we keep that part of our reputation while capturing these new growth areas ?

It ’ s been exciting to look at where we want to invest and ask : “ How do we do more , but also stay on brand with who our customers know and trust us to be ?” They know we have the best people , with the most extraordinary experience and expertise . They know we ’ re going to be there in the critical moments . And now they are experiencing that we ’ re also going to help them see what ’ s coming around the next corner and help them get there , often through our expanded technology partnerships such as Microsoft , AWS , Google , SAP , ServiceNow , and industryspecific leaders like EPIC in healthcare .

I think it ’ s about finding that sweet spot . What other problems do they have , not just from an IT perspective , but from a business perspective ? Are they trying to capture new customers ? Give their customers a different experience ? What are they trying to accelerate or fix ? How do their stakeholders define success ? What makes their stock price move ? Those are the important things we think about as we marry that mission-critical lane we ’ re in with their priorities and where they want to go .

For example , we work with several hospitals . There ’ s nothing more missioncritical than making sure a doctor can care for a patient in real time . You don ’ t want that doctor having to spend time wondering why the tech doesn ’ t work or why they can ’ t see the results they need when they need them . You want them focused on the patient .

Early in my career I used to absentmindedly say , “ We ’ re not curing cancer here .” Yeah , actually , we are . My grown-up self has a different point of view on the impact technology and our work can have on one person , one life , not to mention the broader ripple effect .

Underlying all of this is our focus on culture and team . How do we create a culture that supports continuously improving and changing for the greater good ? How do we do it in a way that really takes advantage of all the best talents in the world in a very inclusive way ? How do we bring more people on that ride with us for the future ?

It ’ s incredibly special to feel like you can have that kind of impact on the world . And for me , that ’ s what it ’ s all about – building a culture where your employees feel they can show up to work as their full , authentic selves every day and in turn want to show up in profound ways for our customers , helping them to use technology to make a real difference , in not only business results , but in people ’ s lives .

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