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AI-DRIVEN VERTICAL PLATFORMS

COMPANY IN FOCUS: SERVICENOW CEO: BILL MCDERMOTT FOUNDED: 2004

AI-driven vertical platforms are set to transform enterprise workflows in 2026. ServiceNow’ s AI Platform has evolved beyond workflow automation into an orchestration hub, integrating intelligence and real-time data across domains like IT, HR and customer service. Its AI Agent Fabric and Orchestrator allow organisations to deploy domain-specific agents, automate complex tasks and bridge previously unconnected systems. Recent deployments show rapid improvements: up to 30 % lower operational costs, 25 % faster resolution times and a significant drop in escalations. Bill McDermott, CEO,

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40 December 2025