SUPPLY CHAIN implementation and expansion of RapidResponse ( RR ), a Gartnerrecognised magic quadrant tool from Kinaxis for supply chain planning and collaboration . Over a five-year period , Avaya migrated its business processes onto the single platform . It was initially used only for supplier communication , before being expanded to include supply planning , demand planning , inventory planning , inbound and outbound logistics planning , procurement spend analysis , POS analytics and much more . “ We do everything from daily supply assurance and revenue risk to strategic product transitions on rapid response ,” explains Green . Central to globalisation , RR allowed for extensive automation of non-value added work , standardisation of processes across multiple MRP instances , products portfolios , and regional variations . The tool , properly managed , has globalised Avaya ’ s planning and operations processes and organisation and helped deliver dramatic improvements and sustainable performance .
STRATEGIC PARTNERSHIPS “ I think the third piece of the puzzle has been our consistent and persistent systemic strategy to really align our strategic supply base ,” Green notes . In every area , from procurement to manufacturing , to software and service providers , Avaya has reduced the supply base , leveraging global providers and invested in longer term relationships with industry expertise .
Green explains : “ We consolidated the manufacturing environment across a couple of really key suppliers – Wistron and Flextronics – for large volume contract manufacturing . We ’ ve leveraged Avnet ’ s in-region capabilities with their global reach for our more complicated , higher costs , build-toorder portfolio . We ’ ve also centralised around some key component suppliers like DSPG for chips and Tianma for LCDs , as examples .” These close relationships allow Avaya to have much better working relationships , including dedicated teams to work with each supplier for day to day operations , accelerating decisions and tighter operational controls . Both improve manufacturing readiness , quality control , allocation and freight decisions , build prioritisation and more .
In logistics and warehousing , Avaya
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