and development , and Sutherland for low cost , outsourced , but high skilled managed labour . Sutherland has also been a critical software provider , integrating solutions with Avaya ’ s ERP for the very complicated reverse logistics tracking space .
Such relationships are invaluable to Avaya . “ We outsource more and more to functional expertise and we ’ ve consolidated and built strategic relationships with those supply partners . You develop relationships built on trust that maximise results for both parties ,” observes Green . “ Suppliers have been happier with us because they also see the value created through strategic long-term partnerships .”
DELIVERING SUCCESS “ There is an absolute focus on delivering success ,” Green continues . “ For us , success is best-in-class and we knew that from day one . There is very intense focus on the metrics , understanding what we had to do to our expense structure , to our people structure , to our customer satisfaction metric to make sure we were delivering
“ WE ’ RE ACTUALLY SPENDING A LOT OF OUR TIME DRIVING THE CULTURAL AND OPERATIONAL SUCCESS WE ’ VE HAD IN SUPPLY CHAIN TO OTHER ORGANISATIONS ”
– Benji Green , Senior Director , Integrated Supply Chain Planning , Avaya
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