Technology Magazine February 2018 | Page 209

Business strengths
BUSINESS SERVICES

‘ Dh500mn has been allocated to transform Emirates NBD ’ s digital services ’ support and offer a number of online and self-service solutions . Not only will service ambassadors provide customer support at all times , the bank ’ s artificial intelligence powered humanoid robot , named Pepper , will also distribute information regarding the bank ’ s personalised services and what offers may benefit customers most . All future ideas and innovations at the bank will be further established within its Innovation Lab , where future ventures will be addressed .

Business strengths
The bank ’ s extensive growth would not be possible without its commitment to its customers . Pledging to remain transparent across its operations , Emirates NBD plans to build 100 new branches and improve the visibility of its 760
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