“ IT IS OUR CUSTOMERS ’ MONEY : I HAVE TO JUSTIFY TO THEM WHY I SPEND EVERY DOLLAR ”

– Wayne Marchant , CIO , Heritage Bank

the change to NPP , which we are programming with open banking APIs that we would attach to our new mobile and internet banking system when it goes live later this year ,” says Marchant . “ At present if someone makes a transfer on Saturday it doesn ’ t go through till Monday . With the new system the recipient account will be credited within 15 seconds .”

Part of Marchant ’ s strategy has been to retrain sections of his team

248 February 2018