Founded in 1968 after Canada Post went on strike , Dicom took advantage of this situation to establish itself as a leading player in the parcel delivery sector . The business then expanded into less than truckload ( LTL ) services , but what has been key to the company ’ s ongoing success and longevity ?
“ We have a great group of people working at Dicom . I think the other big thing is our customised solutions ,” observes Kirk Serjeantson , CIO . “ We really go out of our way to give the customer something different than what the bigger organisations or some of our competitors would give , just because they ’ re not as flexible in how they approach business . The other is the proud Canadian reputation that we ’ ve built over the last 50 years .”
Exponential expansion One of the majors that has contributed to Dicom ’ s success is the combination of services that the company offers to its clients . “ Typically , what other companies do is they have a strong parcel background like we did , and then they go to less than truckload , they open up separate facilities with
separate technology ,” Serjeantson states . “ They almost create a separate company . Instead , what we did was we made sure that our technology and our real estate were all one , so that all the parcel and LTL product is in the same building , managed by the same team , and then it ’ s managed by the same technology as well .”
From there , Dicom expanded into
264 February 2018