CANADA

Higher productivity As a holder of four patents , technology and innovation are clearly at the core of Dicom ’ s operations . “ We ’ re getting into wearables now , and we released our first smartwatch for both the driver and for our customers this year , as well as some pretty innovative customer apps to help them manage their data a bit better . The wearable tech is one of our patents . Giving the driver a watch , we can cover the steps , we can understand what type of deliveries they are

doing ,” comments Serjeantson . “ If you sign an account with a company , and it is three floors up and you ’ ve got to wait for an elevator , why should that costing model be the same as someone where you go and drop a package off on the first floor very quickly ? It helps us gauge the drivers , and it helps the drivers , too . They know how quickly they ’ re moving . They ’ re owneroperators , so they want to get in and get out . Now we can track better how they are facilitating their deliveries so that it ’ s profitable for them .”

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