Behind the development of new digital tools , the NHSBSA continues to support the healthcare of patients in England and Wales , transforming its services to guarantee the delivery of industry-leading services
Established in 2006 , the National Health Service Business Services Authority ( NHSBSA ) has centralised a multitude of services under one core umbrella . This includes Citizen Services , ( Help with Health Costs and Student Services ), Primary Care Services ( Prescription Services and Dental Services ) and NHS Workforce Services ( NHS Pensions and HR Shared Services ). The organisation strives to support patients in the daily management of their healthcare needs , embracing new digital tools in order to provide a service that is resilient , seamless and caters for all ages amidst growing consumer demands .
“ In terms of a transformation , it ’ s not just around technology . Over the last two years , we recognised that we needed to transform our services to be able to cope with the demand and pressures being placed upon them ,” explains NHSBSA ’ s Chief Digital Officer Darren Curry .
“ To increase demand for our services and make them more efficient , not just from a cost perspective but through ease of use , access and speed , my role has been to take the organisation on that journey , developing digital services for our users , customers and other NHS organisations .”
Seamless services The NHSBSA ’ s journey has seen its services move towards an increasingly customer-centric model , which has seen it not only transform end to end user experiences , but also the culture of how the organisation views and delivers its services .
66 February 2018