Digital technologies are changing the way in which clinicians , citizens and patients manage and make use of the UK health system . As a result , this is enabling health enterprises to improve labour productivity , human experiences and allowing clinicians and service workers to broadly apply their knowledge . It is no longer about what technology can do for people but what people can do with technology .

The NHS Business Service Authority ( NHS BSA ) is working closely with Accenture to change the way it interacts with its customers and sharpen its focus on high-quality and high-value interactions across customers and the services it provides . Digitisation is at the core of this ambitious initiative , enabling fundamental changes to how services are currently delivered .

Accenture is currently working with NHS BSA in a flexible model called the Digital Factory . The Digital Factory acts as an entry point into

Accenture to bring the full scale of Accenture ’ s skills and approach . The Digital Factory balances the certainty of a supply of skilled resources , provided in a managed service structure against the need to adapt to changes in demand that come when undertaking ambitious and innovative programmes . Resources and teams are scaled up and down depending on the total number of projects as well as the demands of the project .

This collaboration is enabling the NHS BSA to continue its digital transformation journey , working alongside Accenture to adapt and scale to meet demand fluctuations over time . Accenture understands the need to evolve with its customers by providing consistent high-quality delivery and harnessing Accenture ’ s broad range of innovations in supporting its client ’ s vision . When digital technologies adapt to the people that use it in healthcare — health insurers , providers and consumers — people have the power to define the future of healthcare .