Target provides DVLA award winning Direct Debit solution for vehicle tax payments in just eighteen weeks
Target designed and implemented a solution for The DVLA that enables consumers to pay their vehicle tax by Direct Debit . Three years on , the service has been used by more than 17 million drivers to set up 40 million Direct Debit mandates and has collected over £ 5bn in revenue , including £ 156m in a single day .
Reliable as well as popular , it has been an important element of DVLA ’ s ongoing “ Simpler , Better , Safer ” strategy and helped DVLA increase its digital take-up . In 2016 , Target secured a new contract to continue to manage the system for a further two years .
Simple , quick and efficient : since the DVLA launched its online vehicle tax renewal service in 2006 , it has become recognised as an exemplar amongst the public sector web services ; and helped position DVLA as pioneers of government digital transformation .
17 million users Just 18 weeks after Target was brought in , the solution went live and was met by huge demand . The reliability of the solution , added to its simplicity from the user perspective , has meant that Direct Debit has become a preferred payment method for over 17 million customers .
The DVLA ’ s collection service is now one of the largest in the country in terms of both the number of customers and the revenue generated .
Savings and satisfaction As well as the benefits to customers , the service has also helped the DVLA meet other financial and strategic targets such as increasing digital take-up . Target has continued to work closely with the DVLA to optimise and continuously improve the service . That combination of innovation and service helped the solution win Best Online Payments Solution ( Consumer ) at the 2016 Payments Awards .
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The solution A secure online system , interfacing with BACS ; and the provision of a contact centre solution serviced by DVLA agents . The results
• 17 million customers have paid by Direct Debit
• £ 5bn worth of Direct Debits collected – including £ 156m on a single day in 2017
• 24x7x365 service availability
• High levels of customer satisfaction
Rohan Gye , Vehicles Service Manager , DVLA commented :
“ From the user perspective , Direct Debit has been a major success for us , we want to make paying vehicle tax as simple and convenient as possible in a way that suits them . With the support of Target we are pleased to offer millions of motorists the choice of paying vehicle tax by Direct Debit in annual , six monthly or monthly instalments ”
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