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Natividad points to what makes a successful collaboration work . “ What really makes a great partner is their ability to take time to understand your business . You get many partners who are just looking at their bottom line and once they ’ ve hooked you , their entire customer service or approach is very different ,” he explains . “ I tend to find the companies that work really well for us are the ones where they take time to understand us . We ’ re not your cookie cutter kind of hotel and we ’ re a leading ultraluxury brand . When they get to work with us and understand how we operate , it becomes very mutually beneficial for both of us .”
FEBRUARY 2019