TECHNOLOGY
173 dis- rupting the landscape . “ We ’ ll have the base . Artificial Intelligence , Virtual Reality , even Augmented Reality , these are the buzzwords that all retailers are discussing at the moment ,” says Champagne . “ Right now , we are focusing on having the systems in place to support our customers , so whatever buzzword comes back or whatever the color of day , we will have the system to support these demands .”
Another major challenge that comes with technology transformation is a change in culture . La Vie en Rose has more than 30 years of successful operation and to try and redefine the entire operational process through technology requires a cultural shift . The goal of this is more a shift in the relationship between IT and the
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