TECHNOLOGY
It favoured the development of more ideas and at the end of the day , it defined even more where we ’ re going .”
Two years into this five-year journey and La Vie en Rose has already begun to see the fruits of its labor . As an organization , there will be strategic KPIs and measures of success , but for Champagne he will value the success of this transformation with a simple metric : are users utilizing the ecosystem to its full potential . “ No one wants to spend time and money buying and implementing systems that won ’ t be used by the business units ,” he says . “ Only by having the systems used will we be able to confirm that they are working effectively and in return enable the business units to improve the customer experience . Which in the end is the ultimate goal for the company . All this is for the customer .”
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