Shawn Slack is the Director of Information Technology and Chief Information Officer for the City of Mississauga . Early in his career with the City of Mississauga , he led the vision and plan to provide all City services online . He also oversaw the implementation of the City ’ s first Customer Service Strategy which transformed customer service across all channels including internet , phone and counters as well as the implementation of 311 . Currently , Shawn is engaged in many great initiatives and projects guided by a new IT Master Plan endorsed by Council in 2015 which focusses on Fostering Open and Accessible Government , Enabling Decisions through Research & Analytics , Creating a Connected & Engaged Workplace and Improving Services through Innovation & Partnerships .
CANADA
Smart City submission with a focus on youth , those at risk and our entrepreneurs , schools and the startup community ,” states Slack .
Enabling City services through the use of technology has been at the heart of the organization ’ s operations . Technology is integrated into strategic and business planning processes , with technology roadmaps for each municipal service defined in business plans and budgets . The City was an early adopter of the cloud in 2002 , moving its website and online services to the cloud as a hosted and managed service . The City has also been a leader in the public sector through its adoption of Open Data , bring your own device ( BYOD ) and social media . The City is currently going through another major digital transformation of its website by migrating to Amazon Web Services ( AWS ) and open source software such as Word- Press in an effort to modernize the digital experience . The City also moved to Micro Services architecture for software development . This digital transition puts the focus on user experience , usability
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EXECUTIVE PROFILE
Shawn Slack is the Director of Information Technology and Chief Information Officer for the City of Mississauga . Early in his career with the City of Mississauga , he led the vision and plan to provide all City services online . He also oversaw the implementation of the City ’ s first Customer Service Strategy which transformed customer service across all channels including internet , phone and counters as well as the implementation of 311 . Currently , Shawn is engaged in many great initiatives and projects guided by a new IT Master Plan endorsed by Council in 2015 which focusses on Fostering Open and Accessible Government , Enabling Decisions through Research & Analytics , Creating a Connected & Engaged Workplace and Improving Services through Innovation & Partnerships .
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