CANADA

— Shawn Slack ,

CIO , City of Mississauga

191 mature enough to apply to City services and equally important to understand if we are ready for the adoption of the new technology ,” Slack continues .

The concept of exploration can be an effective way to try new technologies , such as artificial intelligence ( AI ) or augmented reality ( AR ), and understand the capabilities , risks and how they can be applied to services . In order to evolve , the team must look ahead for future trends , technologies and opportunities . For Slack , digital transformation – something at the core of developing a Smart City – is about foresight . “ It is about assessing which capabilities are maturing and ready for implementation . For us , the transformation of services is important , to improve customer outcomes and make the city more efficient .

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