ANZ
423 rather than just buying services from these organisations . We keep sharing our changes , inviting them to meetings and when we organise innovation days we include our vendors so they can understand our problems and join in .”
For example , customer experience technology giant Genesys has been involved in transforming Bupa ’ s contact centres through artificial intelligence . “ We share the challenges we have with them and develop solutions for our contact centres , such as speech-to-
“ Our approach is to try and create long-term strategic partnerships rather than just buying services from these organisations ” — Sami Yalavac , CIO , Bupa ANZ
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