LIBERTY GROUP

454 the innovation unit separate from the mainstream business truly builds confidence in its ability to pursue innovation .”

One such technology which made the headlines was the Centre of Excellence ’ s chatbot . The culmination of over two years ’ worth of research , the speedy bot allows customers to access short-term insurance services at their fingertips 24 / 7 . There ’ s no endless paperwork or red tape . In fact , customers can secure insurance within minutes . “ The product itself is significantly differentiated ,” explains Thomas , claiming that it was actually “ the first short-term insurance chatbot release in South Africa that allows for end-to-end performance ”. Essentially this means that the customer can go and buy a short-term insurance product through the chatbot in a matter of minutes . “ At that time , it was the only product on the market where you could buy short-term insurance within eight minutes from end-to-end without

— Deepesh Thomas , Chief Executive Officer at the Liberty Short-Term Centre of Excellence

FEBRUARY 2019