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ed , the customer doesn ’ t have to have their driving habits tracked . However , on an opt-in basis , Thomas points out how they can choose to share more of their driving data with the firm in exchange for Uber credit for every 500km of driving information shared . In a world where ‘ cash is king ’, it ’ s proven to be a successful model . Safety is increasingly becoming a top talking point in the insurtech sector and it ’ s one which hasn ’ t gone amiss at the Liberty Short-Term Centre of Excellence . “ In South Africa , safety ’ s a big concern to a lot of our customers , so we ’ ve built in a button on our mobile app , that when clicked can dispatch medical emergency assistance to you . It can also dispatch roadside assistance , based on your live location that ’ s on your phone or it will dispatch home services , such as a plumber or electrician .”
With its digital transformation in full swing , innovation has become a key talking point at both Liberty Group and Standard Bank . This is not only visible through Liberty ’ s outward products and services but it can also be seen internally . For instance , the Liberty Short-Term Centre of Excellence has
“ We are obsessed with ‘ one-clickinsurance ’ and we are also seeking to derive unique customer insights , enabled by access to various data sources , machine learning , as well as image recognition , and the Internet of Things ( IoT )”
— Leon Vermaak , Standard Bank Group Head of Insurance
implemented a lean and agile methodology to drive efficiencies in software development . It also strives to work with only the best software developers , relying on what Thomas describes as a “ fundamental relationship ” with Retro Rabbit .
Looking forward , the firm has plenty of exciting innovations up its sleeve . “ We are obsessed with ‘ one-click- in-
FEBRUARY 2019