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Although technological implementation is key to LifeScan ’ s current strategy , its focus on people remains strong . “ At the end of the day , it ’ s all about people ,” explains Louzan . “ You can have the best policy , the best tech , the best everything , but if you don ’ t have the right people , it doesn ’ t work .” Talent acquisition has been an important pillar at LifeScan , seeking employees with a willingness to learn and join a currently evolving organisation . The improved digital aspect ultimately puts the customer first . “ At the end of the day , the patient
“ You can have the best policy , the best tech , the best everything , but if you don ’ t have the right people , it doesn ’ t work ”
— Miguel Louzan , Chief Information Officer , LifeScan
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