MELCO RESORTS & ENTERTAINMENT
Melco ’ s Avery Palos and Chang Lim on the ways digital transformation is becoming the differentiator in the integrated resorts industry
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M elco Resorts & Entertainment operates a suite of international integrated resorts , as Avery Palos , Senior Vice President and Global Chief Information Officer , explains : “ The concept behind an integrated resort is a combination of hospitality , food and beverage , retail shopping , casino , entertainment and transportation . We ’ ve got operations in Macau , the Philippines and Cyprus with physical operating licenses to operate and manage casino facilities , and then we ’ ve got offices in Japan and are headquartered in Hong Kong .”
As a company of only around 20 years of age , it retains a dynamism with a positive drive which Palos believes makes the business ’ stakeholders more receptive to changes . “ It ’ s a fairly young company and so is the management which has helped us to deliver the goals of our digital transformation initiatives . A lot of the challenges tend to be not about the technology , but more about changing people ’ s perceptions on how we work .”
FEBRUARY 2021