CITY OF HAMILTON
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“ My focus isn ’ t solely on the digital service channel deliveries that the city has ”
— Cyrus Tehrani , Chief Digital Officer , City of Hamilton for those with disabilities .” Other initiatives include corporate partnerships and standing up additional digital services to give people the ability to interact with the city across multimodal channels . “ We ’ ve launched a digital online engagement platform where we can put up projects and have people interact with them and give us feedback on those projects - which has been really great due to COVID and the inherent limitations on in-person engagement activities .”
A significant part of Tehrani ’ s role sees him overseeing smart city initiatives , partnerships as well as innovation . The city recently introduced a transit app to make it easier to plan trips thanks to estimated arrival times and trip planning functionality . “ Our transit division worked with the software developer that creates our scheduling and transit management systems , which were already pretty advanced . Bus stops have phone number where you could text to get detailed route information , and we have an interactive voice system where you could call in and get information but the new app further
FEBRUARY 2021