CITY OF HAMILTON
172 enhances the service experience for our transit riders .” Also implemented have been measures to further simplify the experience of citizens , with digital payment solutions at parking meters and upgraded digital library selections .
Enhancements to city digital services delivery is prioritized based on value to citizens as Tehrani explains . “ We ’ ve launched an online engagement platform , where people can pin places on a map , if they ’ re talking about a park for instance , and tell us what features they do or don ’ t like . From that , we can engage them with surveys and provide them with a timeline and visibility of who ’ s listening to their concerns .” Another important issue for a city of Hamilton ’ s size and mix of urban , suburban and rural environments is internet access , especially in the age of COVID-19 , and it has subsequently embarked on a broadband survey to identify connectivity requirements . Tehrani affirms that the ethos behind such initiatives is all about getting people to better interact with the city . “ It ’ s not necessarily about the
FEBRUARY 2021