MELCO RESORTS & ENTERTAINMENT
18
“ We ’ re lucky in that we get to see a lot of interesting stuff and develop a very cross functional view of the company ”
— Chang Lim , Vice President , Digital Transformation , Melco
That ’ s beneficial , as digital transformation in the integrated resort industry can be tricky to begin with owing to the wide-range of services offered . “ We need to manage casinos , hotels , restaurants , malls , transportation and also support the back office of the entire company in Macau , Manila and Cyprus ,” explains Chang Lim , Vice President , Digital Transformation , “ We ’ re lucky in that we get to see a lot of interesting stuff and develop a very cross-functional view of the company . But when it comes time for us to actually bring everything together , there ’ s obviously a lot of coordination effort .”
Because of the ambition of the digital transformation project , an attendant focus on culture is a must . “ To some degree there ’ s always a bit of a tendency to stay with what you know , and stay in your comfort zone ,” says Palos . “ Asking people to do things that are new or different is always a bit of a challenge .” Overcoming that has required taking a grassroots approach . “ We try to get people excited about new technology , because it might make their
FEBRUARY 2021