Customer service is at the heart of boutique data centre provider OpenColo ’ s mission to deliver industry-leading customer experiences
OPENCOLO
Customer service is at the heart of boutique data centre provider OpenColo ’ s mission to deliver industry-leading customer experiences
Small enough to care , but large enough to deliver . That is the motto that boutique data centre service provider OpenColo lives by , and the company ensures that this guiding principle shines through in every aspect of its operations .
Their smaller footprint means that they are able to provide excellent customer service as a number one priority . “ We strive to provide the best possible customer experience when providing customer service and support to our customers ,” says Jonathan Bitran , OpenColo ’ s Chief Operating Officer . “ As we were a tenant at other data centres prior to owning our own , we took a closer look at what we liked and disliked when we needed support or service . That helped us build the best possible customer experience team .”
Before OpenColo , the company launched in 2003 as a host of Counter Strike gaming servers under the name EGIHosting . com . At this time , eighteen years ago , bandwidth cost around US $ 350 a Mbps . Discussing the origins of the company , OpenColo ’ s Chief Executive Officer , Sally Simkiss , reflects : “ Getting started during the fallout from the dot com crash , we were determined to grow and spend in a very disciplined way . For this reason - and because of our desire to remain completely independent - we have never taken VC money and have always grown organically over the years .”
168 February 2022