“ COVID-19 has been a very good example in terms of companies having the ability to move an operation or a team from working in a centralised manner to a very distributed manner ”
GARETH WILSON VICE PRESIDENT AND HEAD OF BANKING AND CAPITAL MAKETS , CAPGEMINI
challenges , new opportunities , and that pace of change . If you don ' t have the softer alignment at a relationship and a governance and a cultural level , then those partnerships are less likely to be successful .”
Banking intelligence and the legacy system Even though fintechs have the support of the younger , mobile-ready generations , traditional banks have trust and history on their side . Research shows that customers have faith in the systems . And therefore , traditional banks are maintaining their relevancy as they digitally transform .
“ Traditional banks becoming more intelligent , I think the advantage that banks have and our recent research has reinforced this ,” says Wilson , who goes on to explain that trust in banks has increased during the COVID-19 pandemic .
“ We feel very comfortable in terms of the banks being able to execute our transactions ,” he explains . “ Potentially , in terms of the pure integrity of the banking transaction , I think the banks have got a very , very strong trust position .”
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