Coupled with this is the customer expectation , ESG directives , data gravity , advances in 5G and more . The future – even in just 10 years , almost seems difficult to envisage .
Wilson agrees . He says , “ I think the pace of transformation is only going to increase over the next five to 10 years . We ' ve talked about the customer ' s expectations . We have talked about how the banks are very data rich , but not necessarily very data-centric .
“ We ' ve talked about the speed with which technology is evolving and becomes a kind of a key enabler for future business models and future growth . And we ' ve talked about the ecosystem and how the fintech community is going to become increasingly important as we look forward across the financial services industry .
“ So there ' s a number of factors which I think will continue to be very important to the financial services industry , to our banking and capital markets clients .
He adds , “ our aspiration from a Capgemini point of view is to be relevant on all those dimensions , namely , enabling the banks to build ecosystems and participate within those ecosystems , enabling them to take advantage of technology as it evolves and innovates , and then finally , enabling those organisations to have the appropriate culture and leadership and talent to take advantage of the opportunity we see across the industry .”
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