Self-healing autonomous network will deliver a seamless customer experience as Virgin Mobile O2 rolls out 5G following £ 31bn merger
VIRGIN MEDIA O2
Self-healing autonomous network will deliver a seamless customer experience as Virgin Mobile O2 rolls out 5G following £ 31bn merger
rust is the most valuable commodity in the world , according to Matias Quintanilla , Head of Customer Experience Monitoring at Virgin Media O2 , who is working to ensure a seamless move into an automated world where networks can run via Artificial Intelligence ( AI ) algorithms and a service orchestration layer .
Quintanilla points out how Virgin Media O2 is already working to achieve autonomous networks through data analytics and AI “ one use- case at a time ” as such a monumental shift cannot be resolved with a “ big bang ”.
“ It is a journey where you need to build your automation by defining one use-case at a time - what I call the magic triangle - which is data , processes and platforms ,” comments
Quintanilla , who joined O2 ( Telefonica UK ) in 2018 , transferring from Telefonica in Argentina .
Two years later Quintanilla was working in London when the £ 31bn merger , by O2 owner Telefonica and Virgin Media parent Liberty Global took place in June 2021 - one of the biggest UK mergers in a decade and the largest UK telecoms deal ever . According to O2 ’ s website , O2 and Virgin Media will continue to exist separately , as well as together as they move forward .
“ The merger sees the largest and most reliable mobile network combined with the fastest broadband provider in the UK with a very clear mission to upgrade the nation ,”
224 February 2022