“ The tools allow us to self heal the network whenever we are having a problem if certain parameters are in place ”
MATIAS QUINTANILLA HEAD OF CUSTOMER EXPERIENCE MONITORING , VIRGIN MEDIA O2
Virgin Media has around 5.7 million customers .
“ The merger is a 50 / 50 joint venture between , Liberty group and Telefonica group , who decided to take us on this adventure which is very exciting ,” said Quintanilla who will be overseeing the customer experience during this journey and is keen to focus on the future of autonomous networks , the rollout of 5G and how the merger will benefit customers .
“ We are supercharging our proposition with our service called Volt and the best thing is that simply being a customer of both brands already gives you benefits , such as twice the broadband speed , plus twice the mobile data , and supercharged connectivity at home or on the move .”
A total of 210 UK cities currently have access to 5G , but Quintanilla says there is a drive to upgrade by 2023 which will benefit its business and domestic customers . “ We already have 99 % population coverage with 4G and we have made a promise to upgrade our fixed network to full fibre to the premises ( FTTP ) by 2028 , which is a huge upgrade of our network , and see 50 % population coverage with 5G in 2023 .
By offering 5G and gigabit broadband all under one roof , Virgin Media O2 customers can experience next-generation connectivity both in and out of the home ,
230 February 2022