Problems and needs are different , from how people use transport to expectations around instant customer service . Even relatively new companies , seen as recent disruptors , are now in danger of falling behind – even digital banking .
Mat says some digital banking companies have changed their products and services significantly as they cater to consumers ’ needs .
“ As consumers , we want our banks to be catering to our needs ,” he says . “ I don ' t want to be put into constraint – if there is a constraint , I ' m just going to walk off with my deposit to another bank that is going to serve my needs .
US $ 1bn of value created for clients
140 + clients in the global 1,000
12 + years average client tenure
28,000 + employees in 25 countries
38 February 2022