HUMAN CAPITAL
Intelligent
Chatbots for Human Resources ( HR )
Underwood : “ Especially for management and leadership roles . While the computer may rank their CV highly , it often creates a poorly written document and ultimately reflects poorly on candidates .”
The future of AI in recruiting Agarwal states that the future of AI in recruiting will change the way people are hired : “ I envisage that the future of recruitment is an AI-assisted human audited process , where AI will be used to screen applications without bias and stereotyping . The screening will be followed by a few rounds of AI-led discussion with the candidate , with AI being used to verify the identity of applicants , and to assess any quantifiable skills needed for the job . Moreover , AI will be able to track any human bias and raise the flag if that happens during any part of the process that is manual ,” he said .
Barry Stanton is Partner and Head of Employment at law firm Boyes Turner . He insists that AI is set to grow in the recruitment process , even if it can ’ t avoid inevitable issues around discrimination and doubts as to whetehr it can secure the best candidates .
“ If initial interviews are conducted using chatbots , this allows candidates to be sourced more widely and will save significant time , provided the appropriate cues are used to help resource the issue . Using chatbots can help eliminate unconscious and not so unconscious bias , if the background data on which it is based is not skewed . Conducting interviews through the use of chatbots may ,
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