CivicPlus helps governments provide exceptional experiences
CivicPlus helps governments provide exceptional experiences
Dave O ’ Reilly , Chief Operating Officer at CivicPlus , explains the importance of accessibility for government information services in a post-Covid world
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The Covid pandemic and the rush to find a way to get things done in the “ new normal ” means millions of North American residents are struggling to communicate effectively with their local government officials and departments .
CivicPlus - — a leading provider of technology solutions for local government ,
with a track record of serving over 12,000 customers and impacting over 340 million community members in the United States and Canada alone — has earned a reputation as a leading player in the industry and is committed to staying ahead of the curve to meet these changing demands .
The company ’ s growing team of dedicated professionals implement new technologies and services , including web design , mass notifications , parks and recreation management , and social media archiving for local governments and municipalities .
“ We provide all the systems that support the processes within local government at both a city and county level ,” explains Dave O ’ Reilly , Chief Operating Officer at CivicPlus .
“ That can be anything from applying for a permit to putting a fence up in your backyard to booking a swim lane at your local recreation centre or going online to view the minutes of a local town hall meeting .”
CivicPlus ’ work has always been important to the communities it works with , but 2023 sees the company ’ s work as crucial to a wider range of people .
“ Covid changed a lot for us ,” says O ’ Reilly . “ It took hold of an industry being carried out in local town halls and cities and counties that were still paper-based in many areas , and it meant that residents could not access any of those essential services . They couldn ’ t go to the town hall , they couldn ’ t ask questions in person .
“ So we all had to go online , and a lot of our customers had to change quickly to make sure that information was available which could be easily understood ,” he says .
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