WEIGHTMANS
to dealing with any historic problems in terms of any claims from employees and former employees looking to get their holiday back-pay back . We can also look at what needs to be done going forward , in terms of standard employment contracts , staff handbooks , those kinds of things , so our clients aren ’ t perpetuating the problem .
“ That ' s really what the product and innovation department role is ,” Whittle adds . “ And I don ' t know of any law firm that is doing it in quite the way we do it ”
Importance of data and a single source of truth The firm has a dedicated data services department of nearly 20 people , with two dedicated data scientists . A significant part of what enables Weightmans to innovate is its data warehouse .
Launched initially for a particular product , the data warehouse has evolved in the following years , now taking feeds from Weightmans ’ finance system , HR System , CRM system and case management system to collect data about individual matters .
“ In a defendant personal injury claims , for example , we might capture how much we think the claim might settle for , then what it actually settles for and the date it was settled ,” comments Whittle . “ We ' ve got a CRM system , we take feeds from that . We ' ve got an HR system that we take feeds from and that allows us to have a single source of the truth both internally for how we run the firm and externally for providing data and insights from that data to clients .
“ Historically , one of the issues we faced was , depending on what system you asked , you ' d get a slightly different answer to the
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