Upstream ’ s Committee of Clinical Excellence – composed of Senior Therapists who lead panels in education , mentor support , professional engagement , student programmes , and outcomes – helps the company ensure all clinical associates provide world-class patient care and deliver best-in-class patient outcomes .
“ IT TOOK US ALMOST TWO YEARS TO
COMPLETE THE MERGER ON THE IT SIDE , BUT
THAT WAS PIVOTAL TO FUTURE GROWTH ”
JEFF PETET
VICE PRESIDENT OF INFORMATION TECHNOLOGY , UPSTREAM REHABILITATION
“ We also have great working relationships with our technology partners ,” says Petet . “ I would say that we operate with them as true partners , not just vendors . Our partners help us discover new technology , expand our technology expertise , and increase our business performance by improving our associates ' performance with that new technology .”
MCA Technology Solutions has been a partner of Upstream prior to Petet ’ s joining the company , but he says 2019 saw MCA become a strategic partner . “ At that time , we were actively going through the largest merger in company history that began in 2018 ,” he says . “ We were experiencing a lot of turnover on our Tier 1 Service Desk team . I learned that MCA had a lot of experience
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