DIGITAL TRANSFORMATION
even more expensive resource . Therefore tracking token consumption should be done very early on .”
Using the power of AI for an innovative future IBM has also been internally testing and deploying AI tools , particularly in HR and customer service , to streamline processes and improve efficiency . One example is the company ’ s internal HR chatbot , Ask HR , which can answer various questions and help employees book vacations or manage transfers . However , it is to be used as a tool , not a technology to replace people .
Ali explains : “ In 2022 , using some very similar technology that has now evolved , we were able to process 80,000 job transfers which saved managers 75 % of their time . AI allows people to do higher-quality work faster , enabling them to work on more interesting things and solve more interesting problems .
“ Each time there ’ s a transition in technology , you have this question of replacing people . Yet each time we ’ ve been able to leverage the technology to improve the value that we bring to society . And hopefully , we can do that again this time .”
When looking to the future , Ali says : “ I ’ m very excited for the future of IBM Consulting , I would not have come back here if I wasn ’ t ! The timing , as I mentioned earlier , couldn ’ t be better . We have the wind at our back . The signings have been incredibly strong and the market is entering a space that IBM has been strong at for years , which is AI .
“ Although AI can be very opaque by definition , we need to go out of our way to make sure it ’ s open and transparent ; to be responsible using some of this governance technology . I think it is going to be essential for people to have trust and adopt AI to make it a productive tool for society .”
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