HAHNAIR
“ We really rely on the knowledge from our account managers who are dealing with the travel agents,” he says. Someone outside a country might identify a payment method, only to learn from on-the-ground staff that it’ s only used for small transaction values. Aviation involves significant sums, so payment methods must be equipped to handle appropriate transaction sizes.“ The insights we get from sources within a country are potentially better than the insights we get from a provider that’ s based for example in the UK,” he explains.
10 years of collaboration with WorldPay Hahnair’ s relationship with WorldPay, the global payment services provider, stretches back nearly a decade and the two firms have formed a tight-knit bond during that time. WorldPay provides merchant acquiring services that enable Hahnair to accept payments globally, alongside file handling services that process transaction data. WorldPay enables Hahnair to integrate payment methods beyond the ones enabled through IATA, significantly broadening options for travel agents and their customers.
“ We are a partner at eye-level and our expertise and consultation is highly appreciated,” Benjamin explains, referring to the spirit of candid collaboration he shares with his partners at WorldPay. This consultative approach has delivered tangible results. When Hahnair noticed high dispute rates in a particular region, WorldPay’ s account manager facilitated conversations with their dispute management team.
“ We are a partner at eye-level and our expertise and consultation is highly appreciated”
Benjamin Sibbald, Head of Payments Hahnair
The companies developed better processes for challenging disputes, leading to massive improvements. The collaborative approach led Hahnair to enhance its already solid setup.
Another breakthrough came when transactions were declining without clear visibility into where failures occurred. Information gaps meant completed purchases were falling through. Discussions with WorldPay revealed configuration issues in how messages were being transferred. Hahnair migrated to WorldPay’ s service and saw acceptance rates increase by approximately 20 %. For a company operating at Hahnair’ s scale, that improvement translates to millions in recovered revenue.
Cost optimisation represents another area where the partnership delivers value. WorldPay analysed Hahnair’ s US processing and identified potential savings. Following their recommendation and joint review, Hahnair is now migrating US processing to WorldPay.“ The saving is considerable,” Benjamin says. Savings of a couple of cents per transaction multiply across enormous transaction volumes.
158 February 2026