EUROPE to Business 4.0 . With a strong presence spanning six continents and 70 countries , thousands of activities happen at ENGIE Group every day . For Lallemand , if the basic IT systems can run efficiently , silently , and at a reasonable cost , then his team can focus on projects that add value for its customers .
To meet the demands of Business 4.0 , Lallemand and his team improved the company ’ s operational excellence whilst reducing its operating expense . Between 2011 and 2016 , the firm reduced its IT operational costs by 40 % and it intends to reduce it further thanks to its lean 2018 programme . By streamlining the basics and getting silence in IT , ENGIE Electrabel has gained the freedom and resources to focus on disruptive digital tools .
“ You cannot move to Business 4.0 if you can ’ t sufficiently free up your resources and if don ’ t have silence in IT ,” Lallemand explains . “ Until your current IT systems are up to scratch , your team don ’ t have the time to work on the next phase , the next developments .
It is extremely ineffective and costly if your resources are busy tackling past issues instead of focusing on future innovations and that ’ s why we have been focusing on silence in IT to start with .”
Customer-centric Since 1905 , ENGIE Electrabel has evolved to become more than just an energy provider . As part of the ENGIE Group , it has honed its vision and become a customerfocused company that offers a spectrum of innovative ideas and digital tools . By overhauling its system architecture and offering personalised services , ENGIE is empowering its customers and raising the bar in the energy sector .
“ There is a lot of IT-intensive activity at ENGIE and its very customer-focused ,” says Lallemand . “ We ’ ve been busy developing new products and services to empower our customers because whilst having energy is important , what we really want to offer is comfort , as well as energy .”
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