DIGITAL STRATEGY that in a big way for our Business customers , this is more successful every day as we grow our use of the new wholesale products TalkTalk and the market is offering , including new technologies for increased speeds over existing copper infrastructure ,” he says .
Gartner predicts that by 2020 , 90 % of organisations will adopt hybrid infrastructure management capabilities . How can TalkTalk help businesses prepare for this challenge ? “ We use public cloud and our own on-premises equipment to serve our customer base ,” reveals Clayson . “ We will work further with cloud as that technology and the security around it evolves . Given what happened to us two years ago with the cyberattack ( in 2015 , TalkTalk suffered with the theft of the personal data of thousands of its customers ), we ’ re very keen to make sure our offering is as secure as it ’ s possible to be and that quite often means we choose to do things in house rather than in the public cloud . Nevertheless , that day is here , and we ’ re several years ahead of Gartner ’ s prediction and good to go to offer enhanced infrastructure options to our business customers .” Clayson believes that with these new services come a greater responsibility around implementing security and governance for today ’ s markets , and with that tech leadership roles and board agendas are quickly changing . “ At TalkTalk we ’ re very tuned in to security and governance for best practice with regulatory overlays , such as a telco has from Ofcom , especially with General Data Protection Regulations ( GDPR ) coming into play in May 2018 .”
He stresses these decisions have to be made very early and any organisation that doesn ’ t have those topics on the board agenda is going to struggle significantly at some point . “ Planning is required to achieve security compliance with emerging regulations ,” adds Clayson . “ Our management team take a long-term view to manage this both internally and for our customer base , working with policy advisors in the business and risk management frameworks to get that compliance in place . IT is no longer something to be kept in the background . The team I run is very business aware and up to speed with policy and governance – they ’ re not just technical folk .”
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