working that intersection of business and technology do you bring things together . There ’ s a connectivity that we ’ re trying to build up .”

Underpinning Dargan ’ s culture shift as well is a desire to create a work environment fit for the needs of a modern workforce . UBS isn ’ t just competing with other banks for tech talent , but a galaxy of start-ups , Facebook , Google , and the like . On that basis he says enabling a highly-regulated environment like a bank to shrug off some of its more prescriptive work habits is key to creating a desirable place to work , and to help foster collaboration and liberate effective decision making .

Hugely reducing the burden of inflexible KPIs was one step – it ’ s down from more than 100 to just 20 for the technology team . Or , at its most basic level , down to just two : 1 ) Identify and deliver desired outcomes ; 2 ) do it on budget .

“ If you are definitely hitting your budget , you are doing it within the parameters of risk , you are defining

62 January 2018