UBS

a risk , a settlement , a confirmation . And that routes back to you as an identified number and you have done a trade . Banking is essentially just the transportation of data .”

The year UBS was founded

“ User experience or client experience . I think more and more we need to think back from the client journey and how we design in that way , and I don ’ t think historically we have done . Do I think that people are going to entrust an AI bot to give them advice about their wealth and their mortgage and their children and their schooling for example ? Not really . But I do think the greater data , the greater analytics , the more technology-enabled the clientrelationship management , all can serve to better help people with what they want to do with banking .”

Twelve months in , Dargan has helped UBS ’ vast technology team find a sharp focus to its purpose as the essential enabler of the company ’ s future . It ’ s a period that ’ s already seen the roll-out begin of a $ 1bn unified tech platform for UBS ’ flagship wealth management business , called the One Wealth Management Platform . It ’ s succeeded in rationalising a historically fragmented infrastructure globally into one centralised system . And work continues apace on what Dargan calls the “ Client Experience 20 / 20 ” ( or CX2020 ), UBS ’ s strategy for constant improvement in client experience up to 2020 and beyond . It focuses on the digitalisation of endto-end processes in personal and corporate banking in Switzerland .

He ’ s simplified the core mission , the process by which it will be accomplished and measured , and set about facilitating 24,000 talented people to be first-rate partners to the business around the globe .

The pace won ’ t slacken over the next 12 months and beyond , however . He ’ s quick to admit that , as with many

68 January 2018