ENGIE ELECTRABEL
As an environmentally-conscious , customer-focused energy provider , ENGIE Electrabel is going back to basics to ensure its IT systems are a solid foundation for innovation
No one is on course for the energy revolution quite like ENGIE Electrabel . By championing the so-called ‘ three Ds ’ – decarbonisation , decentralisation , and digitalisation – the Belgiumbased subsidiary of ENGIE is leading the way towards a low-carbon future . Yet , the company ’ s digitisation strategy is not only helping it take up the fight against climate change , it is also aiding ENGIE Electrabel ’ s efforts towards operational excellence and customer satisfaction .
At the heart of the company ’ s digitisation is Chief Information Officer Marc-Grégoire Lallemand . IT is , by all accounts , a driver of business at ENGIE Electrabel Marketing & Sales activities , and Lallemand is confident that digitisation will be crucial in making its low-carbon , customerfocused vision a reality .
“ At ENGIE , we ’ re really transforming the business ,” Lallemand observes . “ We have positioned ourselves as a company that goes beyond the standard sale of energy . We ’ re looking to produce more creative tools to make progress in the world , whether that ’ s for the environment or for our customers , and certainly , in my world of marketing and sales , it is extremely IT-driven .”
Silence in IT Not only is Lallemand a CIO , he also describes himself as a Chief Silence Officer and is keen to promote a dual strategy based on silence in IT to enable a move
98 January 2018