AFRICA
ties in a fundamentally different way . “ The first thing in our approach is , ‘ Delivering delightful client experiences and how do we transform not just our Nedbank Card , Payments and Transactional business but also the industry ? How do we reshape the industry so that we are able to provide payment and transactional solutions to clients that fast , safe , reliable , convenient and cost effective all focused on enabling clients to achieve their goals and outcomes ?’ That ’ s the first departure point that ’ s really important to us ,” he explains .
“ We have two key challenges . One is around transforming the culture from an incremental mindset to an exponential disruptive mindset . The second is around digital adoption and education : once we get clients to start adopting these solutions , how do we ensure sustainability in digital adoption ? What is accelerating digital adoption , not just in South Africa but globally , is that all
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