AFRICA
“ Behavioural biometrics is also something that we are exploring and believe it ’ s going to enhance customer experience ”
— Dayalan Govender , Managing Executive of Nedbank Card , Payments and Transactional of us live in an increasingly digitised world and we are being influenced by digital solutions in our everyday lives . The proliferation of applications that exist satisfy many of our needs that we didn ’ t think possible . People are being influenced by digital in many aspects of their lives and we are at a point where clients expect this from financial services .”
Trust is going to be a key requirement underpinning digital adoption . Within its Card , Payments and Transactional operations , Nedbank has therefore sought to invest in the latest authentication methods to bolster security across various digital applications to build trust and transparency . Investing in new fraud prevention mechanisms , Nedbank has gained increased awareness into fraudulent activity – something which has become a significant threat across South Africa and globally . “ We are investing in tokenisation , enabling secure in store and online transactions . Behavioural biometrics is also something that we are exploring and believe it ’ s going to give clients a superior customer experience ,” says Govender .
Accelerating digital adoption will go hand in hand with building trust , which will no doubt feed into Nedbank ’ s ability to scale . However , despite such efforts , customers will only utilise smart
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