MIDDLE EAST faction . The company also became the first retailer to implement mobile POS within its malls to drastically reduce queues and allow for fast checkout during high seasons . “ We also have digital signage , our VR way finding systems and free Wi-Fi . Combine all of our digital initiatives and we have created an incredibly unique customer experience that cannot be matched by other malls .”
For more than 75 years , ABC has strategically invested into technology in order to cement its position as the leading retailer in the market . Investing in technology is important , but Harb understands that the true enabler for ABC ’ s success today and tomorrow is its people . “ At ABC , we believe that our greatest asset is our employees ,” he says . “ ABC takes employee development very seriously and makes it a high priority . Part of this development is participating in seminars , expos and developmental courses in each field . We ’ ve established an internal training academy and created programs specific for retail and our way of business and enrolled key people in them . We also built a talent academy to retain , motivate and promote talents .”
ABC ’ s investment into its people matches that of its investment into technology . It has and will continue to prove key in enabling opportunities and growth into the future . “ We will continue to invest in innovation , technology and people ,” says Harb . “ We ’ ll do this to keep them updated and to not allow them to become obsolete or lose the investment placed in them and to continue to be the retailer of
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