AL-YAQOUT GROUP
98 the partnership has also been crucial for bridging the gaps in Al-Yaqout ’ s digital capabilities . “ Mazaya helps us to identify third-party solutions needed for integration into Dynamics AX in order to fulfil the full business cycle ,” says Mattur . “ It has also provided us with a mobile IT custom portal that handles deliveries , orders and transfer orders between branches and the main warehouse , creating a workflow document with email notifications .” The firm also developed a customised point of sale ( POS ) system for
Al-Yaqout with the help of the internal development team , infusing it with a knowledge base for sales representatives to refer to during customer interactions . “ It gives them a full insight for each item ,” explains Mattur , “ along with differences between items A and B such as price and specification , and images of each product .” The POS has a mobile app function that provides sales people with the opportunity to show customers such information directly from tablets and smartphones , as well as filling a virtual basket to show
JANUARY 2020